Returns

Our goal is your complete satisfaction! If we have not delighted you, all unused, unworn, unwashed, or defective merchandise may be returned within 60 days of ship date.

Your return is FREE when you select a refund in the form of a non-expiring e-gift card. The e-gift card will be in the dollar amount of your returned item(s). You can also choose to receive a refund back to your original payment method; however, charges may apply.

All sales are final after the 60-day period. A refund will not be processed for products received after 60 days from the ship date.

To return items shipped directly from third party brands, heavy items, items purchased through websites like Amazon and Walmart see the relevant section below.

Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment and the item will be donated to a charity local to our Indianapolis, IN distribution center.

For customers without an email address, please allow an additional week to receive a letter in the mail containing your gift card information.

E-gift cards cannot be redeemed for cash or credit. It is important to retain the e-gift card number/pin for your records. FullBeauty Brands is not responsible for lost or stolen e-gift cards.

E-gift card information is only retained in our system for 90 days. After that, your e-gift card will still be valid, but you will need to provide the details noted on your refund email to redeem the e-gift card towards a new order.

Refunds credited back to your original method of payment (minus a $10.99 fee, if applicable, usually take approximately 3 weeks to process, and it may take up to two billing cycles for your credit to appear on your monthly statement.

If you made your purchase with a check, money order or gift card, a refund check will be mailed to the billing address you entered when placing your order.

Please note: If you completed an order as a partial payment with a gift card and/or rewards certificate and an alternative payment method, the refund will be credited to the alternative payment method used to place the order.

State-specific delivery fees are non-refundable unless your entire order is canceled before shipment.

A refund or exchange will not be processed for products that have been worn or washed that do not meet exchange or refund criteria or are received after 60 days from the original ship date. All sales are final after 60 days.

Simply select Order Status. Once your return is received, it will be listed as "Returned" along with the date we received and processed it.

If you're a registered user or if you have provided us with your email address, you’ll receive two confirmation emails. The first confirmation email will be sent to you when we receive your return, and the second confirmation email will be sent to you when your return has been processed. It takes approximately 2-3 weeks for us to receive and process your return, please allow an additional 7 business days for the return credit to post to your account.

Yes! If you used the return label provided by us, just visit USPS.com and enter the tracking number provided at the time of your return.

For tracking heavy item returns, visit Fedex.com to check your Order Status. Once we’ve received and processed your return, the status in your account will change to "Returned". Processing typically takes up to 2-3 weeks from the time you mail the return.

If you completed an order as a partial payment with a gift card and/or rewards certificate and an alternative payment method, the refund will be credited to the alternative payment method used to place the order (see My Refund section above for more information).

Please follow the instructions on the packing slip provided in your third party shipment and return to the indicated return address. Third-party vendor’s return policies may vary. All sales are final 60 day after ship date.

Please return the item(s) and allow approximately 3-4 weeks for your return to be processed and the refund to post to your account — less return label charges and postage fees (see My Refund section above for more information).

For orders placed on 3rd party vendor websites, items should be returned through the original purchase website; third-party vendor’s return policies may vary. All sales are final 60 day after ship date.

*Please see Amazon Return process here

*Please see Walmart Return process here

*Please see Target Return process here

Our goal is your complete satisfaction! If we have not delighted you, all unused, unworn, unwashed or defective merchandise may be returned within 60 days from receipt. Returns received after 60 days will not be accepted.

We recommend that you use your local postal service to facilitate the returns back to our facility. Postal carriers have more flexibility in working with you to clear your items through customs. We also recommend that you select an insured and trackable option as we are not responsible for lost or damaged packages. Further, the customer is the exporter of record from the destination country and is responsible for all charges including freight, duties and brokerage costs incurred to return an item to the FULLBEAUTY Brands Fulfillment Center in the United States. Title and risk of loss are yours and only transfer to us once the product is received at our fulfillment center.

To start the returns process, please use the Global-E Returns Portal to receive a return label for your order.

Please note that the shipping costs paid at the time of the order will not be refunded. Questions or concerns should be directed to customer service or by calling 1-915-225-4970